Frequently Asked Questions
1. What is Starbucks Rewards Program? How to participate in it?
Starbucks has launched the Starbucks Card together with Starbucks Rewards program onto the market to thank the most loyal customers. Once the Card is purchased, register it on our website or through our mobile application to be rewarded with benefits and additional information about Starbucks. If you pay with the Starbucks Card or through our mobile application, you may enjoy a cup of coffee or tea on us every time you collect 100 Stars.
2. What are the benefits connected with Card registration?
You will be welcomed into the program with 50 bonus Stars. For each 100 Stars you have collected, you will get a Tall or Grande beverage on us. You will be one of the first to receive information about new products, discounts and special offers. If you have a Gold Status you will get a gift beverage or a cake for your birthday, additional coffee toppings and many more! Don’t forget to download Starbucks mobile application thanks to which you will be able to manage your Starbucks Card and pay with your phone.
3.Why is it necessary to register the Card if I want to join the program?
If you create an account in Starbucks Rewards program, it will allow us to contact you, provide you with a gift drink each time you collect 100 Stars, birthday reward*, as well as many other gifts, special offers and invitations. Additionally, the registered Card is safe in case it is lost or stolen.
* for members with Gold Status
4. What are the Stars? How to collect them?
Stars are the points in our loyalty program. Each time you pay for a bill with a registered Starbucks Card or with our mobile application Starbucks CEE you will get Stars. Amount of Stars that you receive is dependent on your bill value – for each spent 12 CZK you will get 1 Star. For every 100 Stars you will get an invitation for a Tall or Grande drink on us. If you collect 200 Stars in a year, you will get Gold Status and receive some exclusive benefits. You may always check your Stars balance on your account.
5. What is Green Status and Gold Status?
When you register in our program you will automatically receive Green Status with which you can benefit from special offers, promotions and discount for Starbucks Rewards members. You can also get a gift beverage for each 100 Stars you have collected. To get Gold Status collect 200 Stars in 12 months. With Gold Status you get all the benefits for Green Status plus you can add the additional topping or espresso shot for your drink, birthday reward, exclusive offers and many more!
6. How does the Star system work?
It is very easy! Just register your Card through the mobile Starbucks CEE application or on the http://card.starbuckscoffee.cz/ website. For each payment with a Starbucks Card you will get the Stars. Amount of Stars you receive depends on your bill value. When you collect 100 Stars, you will get Tall or Grande drink on us.
7. Is it possible to give my Stars to a friend?
Unfortunately, Stars are linked with one account and cannot be transferred to another one.
8. How do I know that I have appropriate number of Stars to get a gift beverage?
Within 24 hours you will receive this information together with a voucher for a beverage. This email or the message on your mobile app will allow you to use your invitation in one of our stores. Present your voucher to partner at the register on your next visit to enjoy your favorite beverage on us.
9. How quickly can I get my voucher for a gift beverage from the program?
Maximum within 24 hours after the 100th Star have been collected.
10. Do the Stars have an expiration date?
Yes, it's 12 months since your last payment or re-loading your Starbucks Card.
11. What is the expiration date of my voucher?
Each coupon is valid only within its expiration date. The expiration date differs depending on the offer. Your voucher for collecting 100 Stars is always valid for 30 days.